WELCOME TO THE 2023 NISC ANNUAL REPORT
CHAIRMAN + CEO INTRO
On behalf of NISC’s Board of Directors and employees, we encourage you to review NISC’s 2022-2023 Annual Report, which showcases some of the highlights from the past fiscal year. For a complete listing of the 2022-2023 fiscal year’s accomplishments, please review the timeline below.
Our Members are at the center of everything we do. Our mission at NISC is to provide innovative technology solutions and world-class support to our Members, through a strong partnership and shared set of values. Members serve on our Board of Directors, make up our numerous and active Member Advisory Committees and are true partners in the solution development, implementation process and overall future vison for our technology cooperative.
Thanks to the commitment of our employees and support of our Members, we were able to achieve some incredible things this year.
Delivering iVUE Connect is the primary focus. We made great progress this past year. We added many features and improvements on a strong, unified product built for electric and broadband utilities and many other services.
In addition to our focus on iVUE Connect, we have placed a great emphasis on creating and improving tools for you to serve and engage with your end consumers and subscribers, not only bringing efficiency to the process, but allowing you to serve more effectively. In addition to our product focus, 2022-2023 has been a year of partner focus as well. By partnering with other leaders in the industry, we are stronger together. It is all about leveraging strengths to benefit our Members.
This year we welcomed 30 new Members, which is a testament to the industry-leading quality and strength of our technology solutions and the responsive service provided by our team. Growing our Membership allows us to keep costs stable through economies of scale. We couldn’t be more grateful for each organization that trusts us to be their technology partner.
Our greatest strength is our team of talented and dedicated employees. We have had a busy and successful year in not only recruiting and training new employees, but also in providing ongoing learning and development opportunities for our existing employees. It is our continual mission to improve our skills and capabilities as we look for ways to better serve you.
We are thankful for your partnership and continued support and trust that allows NISC to be in a strong position as we navigate new challenges and opportunities. We have many more exciting projects underway for the year ahead, and we look forward to another year of solving challenges – together.
Gary Johnson
Chairman
Paul Bunyan Communications
Bemidji, MN
Doug Remboldt
President & CEO
NISC
Mandan, ND
Gary Johnson
Chairman
Paul Bunyan Communications
Bemidji, MN
Doug Remboldt
President & CEO
NISC
Mandan, ND
Fiscal year Timeline
July 2022
NISC launched Building Benchmarking featuring ENERGY STAR Portfolio Manager
iVUE 2.54 released to Members
NISC named a 2022 Top 10 Workplace by the Bismarck-Mandan Young Professionals Network
Announced NISC’s Disaster Recovery Services to be enabled to the entire Membership
august 2022
NISC released Manage Tailgates feature in AppSuite to assist Members in tracking job safety Information
iVUE Connect – Service 13.6 released to Members
september 2022
First-ever sold-out Member Information Conference (MIC) hosted in Nashville, Tenn.
20 Members live on Redesigned SmartHub
20 Members live on Program Management
NISC Members received a record 3 million payments per year through iVUE Connect – Service
october 2022
NISC launched Consumer Analytics powered by Bidgely
Active users on NISC Community now exceeds 40,000
NISC enhanced Work Management Tasks for broadband Members to allow Trouble Tickets to manage devices shared across multiple service points
november 2022
iVUE 2.55 released to Members
iVUE Connect – Service 13.7 released to Members
NISC added Identity & Access Management to Cybersecurity suite
DECEMBER 2022
NISC named Computerworld’s Best Places to Work in IT for 19th straight year
In one year, exceeded 10,000 attendees for the first time at 154 yearly training events (Learn It Lives, Virtual Classroom, Workshops)
NISC Support Centers attained a 97.6% satisfaction rating for 2022
JANUARY 2023
NISC launched campaign featuring Members and employees: A Vision of Value
900 Members using NISC Cybersecurity Services’ Patch Management & Automation
400 Members are currently live in NISC’s Outage Management solution
FEBRUARY 2023
NISC developed integration into Nokia equipment to streamline broadband enterprise processes
iVUE Connect – Service 13.8 is released to Members
NISC announced Partner Program for Distributed Energy Resource Management
NISC Broadband Annual Update hosted in San Diego, Calif. in conjunction with NTCA RTIME
NISC launched streamlined SmartHub Order Management with Enhanced Signup
MARCH 2023
NISC announced partnership with OATI for DERMS integration
NISC Annual Meeting hosted in Nashville, Tenn. in conjunction with NRECA TechAdvantage
iVUE 2.56 released to Members
APRIL 2023
NISC announced Calix Cloud now integrates with the NISC iVUE Service–Broadband, utilizing Calix Subscriber Service API and NISC provisioning
iVUE Connect – Service 14.0 released to Members
NISC released iVUE Connect Staking as a first-phase, focused deployment
MAY 2023
NISC launched new Marketing Services offering to help Members maximize marketing campaigns
NISC strengthened DERMS Partnership Program through partnership with Virtual Peaker
NISC announced President & CEO Succession: Doug Remboldt succeeds Dan Wilbanks
Member Value unveiled the Untapped Value Campaign series with the first campaign focusing on rate validation
JUNE 2023
NISC recognized as one of the Best Places to Work in St. Louis area by St. Louis Post-Dispatch, ranking eighth on the list for large companies
500 Members live on Business Intelligence+Reporting
NISC Print Services hit 317 million bill statement images, 4 million capital credit checks and 779,300 Messenger letters printed for the fiscal year
New two-column bill print available for broadband companies, allowing a modernized image and paper-saving options
iGEAR’s custom online store exceeded 6,000 users
NISC Business Intelligence+Reporting’s standard content library reaches more than 1,750 reports and visualizations
New utility and broadband implementations, Connect migrations, existing Member acquisitions and utility Members moving from a third-party to NISC resulted in over 770,000 new services
NISC completed 198 Cybersecurity Services implementations, 30 of which were Multi-Factor Authentication (MFA)
FINANCIAL SUMMARY
The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.
Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.
To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.
FINANCIAL CHARTS
FINANCIAL STATEMEnts
